Cancellation Policy

Cancellation & Rescheduling Policy

Out of respect for everyone’s time and to keep lesson times consistent for all students, I kindly ask for at least 24 hours’ notice for any cancellations or rescheduling.

24-hour notice

• If you cancel or request to reschedule more than 24 hours before your lesson, there is no charge.
• I will make every effort to reschedule within the same month (subject to availability).
• If we can’t find a suitable time, the lesson may roll over as a credit to the next month.

Cancellations within 24 hours / missed lessons

• Cancellations within 24 hours of the scheduled lesson time will result in the full lesson fee being charged.
• Missed lessons will also be charged the full lesson fee.

One monthly courtesy (outside the 24-hour policy)

• Each student is allowed 1 cancellation (outside of the 24-hour policy) per month as a courtesy.
• This courtesy is cancellation only (not rescheduling), to help keep makeup lessons manageable.
• Any additional cancellations in the same month will be charged at the full lesson fee.
• This courtesy does not apply to missed lessons.

Arriving late

If you arrive late, the lesson will still end at the scheduled time so the next student is not affected.

Emergencies

I understand unexpected situations happen. If there is a genuine emergency, please reach out as soon as possible and I’ll do my best to help where I can.