Cancellation Policy

24-hour notice

• If you cancel or request to reschedule more than 24 hours before your lesson, there is no charge.
• I will make every effort to reschedule within the same month (subject to availability).
• If we can’t find a suitable time, the lesson may roll over as a credit to the next month.

Cancellations within 24 hours / no-shows

• Cancellations within 24 hours of the scheduled lesson time will result in the full lesson fee being charged.
• No-shows will also be charged the full lesson fee.

One monthly courtesy (outside the 24-hour policy)

• Each student is allowed 1 cancellation (outside of the 24-hour policy) per month as a courtesy.
• This courtesy is cancellation only (not rescheduling), to help keep makeup lessons manageable.
• Any additional cancellations in the same month will be charged at the full lesson fee.
• This courtesy does not apply to no-shows.

Arriving late

If you arrive late, the lesson will still end at the scheduled time so the next student is not affected.

Emergencies

I understand unexpected situations happen. If there is a genuine emergency, please reach out as soon as possible and I’ll do my best to help where I can.